Returns & Exchanges

Last updated: October 26, 2026

Requesting a return, exchange or refund

For orders placed on lalapapa.us, please contact Lalapapa or email lalapapaglobal@gmail.com. Include your order number, checkout email, the product concerned and a description of your request. For damaged or incorrect items, photographs can help us review the issue.

Our team will review your request and provide the applicable return or exchange instructions, return address and any shipping-cost information. If you would like to clarify return eligibility or costs before buying, please contact us before placing your order.

Please obtain the return instructions before sending an item to an Amazon fulfillment center. Amazon MCF handles fulfillment, while Lalapapa handles customer service and refunds for purchases on this website.

Orders placed on Amazon

If you purchased through Amazon rather than lalapapa.us, start with your Amazon order details for the return options that apply to that purchase.